Frequently asked questions

• What are store pickup hours?

  Pickup is available during store hours at 1668 E Dublin Granville Rd, Columbus, OH 43229: Mon–Sat 9am–8pm · Sun 10am–6pm. Ready orders are held at the counter for 4 hours.

• How long does US shipping take?

  Standard shipping usually arrives in 3–7 business days after we ship. Express options (when offered at checkout) are faster. Tracking appears on your confirmation email and at Track order.

• Do you offer local delivery?

  Yes — within about 30 minutes drive of the store. Minimum order $25 (before delivery fee). Delivery fee is $5. Driver tip is optional at checkout.

• Can I order by phone or WhatsApp?

  Yes. Call (614) 377-8297 · (614) 325-7385 · (614) 323-7385 during store hours, or WhatsApp the store line. Online checkout is still the fastest path for card payment and tracking.

• What is your return policy?

  Damaged, incorrect, or defective items: contact us within 7 days of delivery. Perishable food cannot be returned unless damaged or incorrect. Full details on the Returns page.

• What payment methods do you accept?

  Cards and digital wallets via Stripe at checkout. We do not store full card numbers on our servers.

• How do I track my order?

  Use Track order with your order number and email. Shipped orders also include a carrier tracking link in status emails.

• When is shipping free?

  Standard US shipping is free on orders of $120+ merchandise subtotal. See Shipping & pickup for rates and pickup details.

Still need help?kalebdoffour@gmail.com·(614) 377-8297 · (614) 325-7385 · (614) 323-7385